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TimeTurtle support

Email support

It helps to include

  • The app version, from Settings > Version (it looks like "1.0 (1)")
  • Your iPhone model and iOS version
  • What happened, and what you expected

Common questions

The alarm didn't ring on silent.

What does +5 min do?

I tapped Stop, and it rang again.

How do I change the sounds?

How do I add the widget or the controls?

How do I add TimeTurtle to my watch face?

Where's my data?

How do I change how fast Tochi levels up?

My progress didn't show up on my new iPhone.

Alarms and notifications

Does time's up really ring on silent and in a Focus?

What does Alarm check show?

TimeTurtle's Alarm check in Settings: Notifications, Time Sensitive notifications, and Can't-miss alarms each have a Turn on button, Lock Screen timer is on, and a Test alarm button sits below.
Settings > Alarm check in TimeTurtle

Which permissions does TimeTurtle need, and when does it ask?

How do I test the alarm?

What's the difference between Stop and Done on the alarm?

What is the heads-up, and can I change it?

I'm not getting heads-ups. What do I check?

  1. Settings > Alarms > Heads-up is not Off.
  2. Alarm check shows Notifications and Time Sensitive notifications as On.
  3. The task is running. A paused task has no alerts.
  4. The task was started on this iPhone. Only the device that started the task, or last changed its time, plans its alerts.
  5. The task is long enough. A heads-up is skipped when less than 30 seconds of lead remain.

Why can't I pick an alarm sound in the app?

Will alarms ring on all my devices?

Does the timer keep running if I close the app?

What happens when I tap a notification?

Lock Screen, widgets, and controls

What is the Lock Screen timer?

Why isn't the Lock Screen timer showing?

At zero, my Lock Screen shows 0:00 while the alarm rings. Is that normal?

Does the Lock Screen timer follow dark mode?

Which widgets are there?

What do the controls do?

Why doesn't the widget update right away?

Why does Tochi look like one color on my Home Screen?

Apple Watch

How do I get the watch app?

What does the watch app show?

Does the watch app work without my iPhone?

My watch says "Open TimeTurtle on your iPhone." What now?

Why does my watch show an older task than my iPhone?

Do the watch features work with an iPad?

iCloud, backup, and new iPhones

What syncs through iCloud?

Do I need iCloud?

Does TimeTurtle work offline?

How do I save a backup file?

How do I restore from a backup file?

What happens when I open TimeTurtle on a new iPhone?

What happens if I use TimeTurtle on two devices?

If I delete the app, is my data gone?

Troubleshooting

Today says "Your tasks couldn't be opened." What do I do?

I reinstalled TimeTurtle with a task running. Why didn't it ring?

Today says "Alarms are off, so time's up won't ring on silent." What do I do?

Send feedback doesn't open an email. How do I reach you?

Accessibility

Does TimeTurtle work with VoiceOver?

Does it support larger text?

What changes with Reduce Motion?

What about contrast, color, and dark mode?

Can I turn off celebrations, sounds, or haptics?

Quick answers

Is TimeTurtle free?

Which iPhones and watches work?

Does Today reset at midnight?

Can I undo a swipe, a delete, or Done?

Why didn't the next task start after Done?

How do I earn pebbles?

I did a task during another one. Can I still mark it done?

Can I rename Tochi?

How do I see the intro again?

Still need help?

Email support