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TimeTurtle Support

Type your question in the box below. The answer might be in the FAQs. If not, please send us an email via timeturtle@canpute.com.


Why should I track my time?

You don't have to. But tracking your time can be a great way to get more insight into what you actually spend your time on. And then adjust to become more efficient; it makes you much more aware of how your time is spent.

And some people simply need to know how much time they spend on certain tasks, e.g. because those worked hours have to be billed to a client.

How does TimeTurtle tack my time?

A time tracker should be as simple as possible. In TimeTurtle you start and stop a timer by clicking the big play-button. Records can also be added and edited later.

How does TimeTurtle show my tracked time?

To check on your spent time, TimeTurtle offers a unique interactive experience, based around a linear timeline. It's easy to navigate the timeline using buttons, scrolling and swiping. All the time, the overview panel shows useful statistics. E.g. by zooming out to a week, month, or year, you directly see the corresponding statistics.

Running TimeTurtle on ...

What browsers are supported?

Supported browsers include Firefox, Chrome, Safari, Edge, and their mobile counterparts.

Does TimeTurtle work on mobile devices?

Yes, the TimeTurtle app is designed to work well on small screens. Simply open it in your mobile webbrowser. If it does not work with your standard browser, we recommend installing Firefox or Chrome.

TimeTurtle can also be installed as a native app on Android and iOS: open the app (https://timeturtle.app/app) in your phone's browser, and select "Add to homescreen". Some devices will show a prompt, in others you may find the option in the menu.

Is TimeTurtle available via Google Play / the Appstore?

No, but you can still install it: TimeTurtle is designed as a Progressive Web App (PWA), which makes it possible to install it outside of the playstore/appstore. Open the app (https://timeturtle.app/app) in your phone's browser, and select "Add to homescreen". Some devices will show a prompt, in others you may find the option in the menu.

We may at some point add it to the official stores to make it easier for users to discover and install TimeTurtle.

Can TimeTurtle be run as a desktop app?

Yes. Open the app in the Chrome browser, and then click "Install TimeTurtle App" (or similar) in the address bar.

Can TimeTurtle be used off-line?

Yes, in any way you are using TimeTurtle (from a browser, mobile app, or desktop app), the TimeTurtle app page will still work when there is no internet connection.

New records (and changes to existing records) are stored in the browser/application cache. Therefore, when you don't have an internet connection (e.g. while traveling), you can safely use TimeTurtle and let it sync later. You can safely close the browser, but note that the local data is cleared when you log out.

Plans and billing

Is TimeTurtle free?

Yes, you can sign up to get access to the Starter plan, which is free forever, and gives you all the features, except that it has a maximum for the number of projects that you can create. You can then upgrade to Pro when you want.

How can I purchase the Pro plan?

You must first sign up for an account. By default you are on the Starter plan. You can then purchase the Pro plan via the account page. We make use of Paddle to handle our purchases with a simple and secure checkout experience.

Do the prices include VAT?

Yes, all our prices include VAT. The amount of VAT depends on your country and whether you represent a company. The VAT is calculated automatically and will be shown on your invoice.

Can I purchase the Pro plan if I don't have a creditcard?

The payment service allows payments with creditcard, Paypal and Apple Pay. If you prefer to pay from your bank account, you can connect your bank account with a Paypal account, and then pay via Paypal.

Can I purchase a subscription from my business?

Yes, you can! During the checkout, you can enter your VAT number and company details. You can also edit these details on the invoice that you receive via email.

What is the billing period?

You can choose to be billed monthly or yearly. Since the payment processor overhead costs are high compared to our low prices, the costs for a yearly plan are considerably lower.

How can I cancel my Pro plan?

You can cancel your plan from the account page. This will bring you back to the Starter plan. You keep all the projects that you currently have, but will be unable to create new projects if you already have more than the maximum of the Starter plan.

Bugs and features

What features can I expect in the (near) future?

We keep a public issue board, where you can see the things that are on the roadmap. You can also let us know your interests by voting on the issues corresponding to certain features (you need a Gitlab account for that).

How can I request a feature?

First check our issue list whether the issue has been requested already. If so, hit the thumbs-up sign to let us know your interest (you need to be logged in with Gitlab for this). Otherwise, create a new issue (if you have an account with Gitlab) or contact us.

I think I discovered a bug, what should I do?

First check the issue list whether the bug is already known. If not, please create a new issue or contact us.

The application

How do I create groups and sub-projects?

In TimeTurtle, each project can be seen as a label. Projects are grouped implicitly based on their name, using the forward slash ("/"). E.g. to make a project "admin" a subproject of "unpaid work", simply rename it "unpaid work/admin". The project "unpaid work" does not even have to exist by itself.

Can I merge two projects?

Yes, a project can be merged with another simply by giving it the same name. The dialog will display a warning that a merge will take place. In practice, a merge means that all time records associated with one of the projects are updated to use the other, and the now unused project is hidden. Try it out in de demo!

Importing and exporting

How can I import data?

TimeTurtle can import time records from Excel or CSV files, e.g. to restore from your own backup, or to import time records from another tracker.

In the app, click the menu button and select "import records". It is recommended to first import your data in the sandbox so you can check that the import has the expected result.

Importing should just work for time records exported by Yast, and possibly other trackers too. If you have trouble getting the import to work, open your data in a spreadsheet (e.g. Excel, Libre Office, Google sheets) and see if it might need a change in the header names, or perhaps a small conversion.

Below you'll find the technical details on what TimeTurtle expects for imported data. Feel free to send an (anonymised) sample, so we can add support for your data or help you convert it.

How should my import-data be formatted?

The import data should consist of rows, where each row represents one record, and the top row is the header. Values on a row can be separated with either tab, comma, or semicolon (this is automatically detected). Wrapping values in double-quotes (as is common in CSV files) is supported.

The supported headers are listed below. Common aliases for each field are automatically converted. Each record should be resolvable into at least a project, a start time and a stop time.

Additional headers are supported to deal with exports of other trackers:

How can I export my data?

TimeTurtle has two export mechanisms: the report and the full export.

The report dialog (which opens via the report button on the left) produces a table that can be saved as PDF or copied into a spreadsheet. The latter can be convenient if you want to process data of a certain project and/or time period. It can also represent durations in decimal hours, which is usually easier to process in a spreadsheet.

The full export dialog (which opens via the menu) produces a table that contains the data of all your records. The table can be copied into a text file or a spreadsheet, and has the following columns: key, project, start, stop, description. The output of a full export gives you access to your "raw" data, and can e.g. be used in the import dialog.